1. Who we are

This Privacy Policy explains how Apollo MFG, Inc ("Apollo," "we," "us," or "our") collects, uses, and shares information when you visit https://apollolaserservices.com (the "Site"), request a quote, or otherwise contact us about our laser marking, laser engraving, and thin-metal laser cutting services.

Our Site is intended for business customers, including buyers and engineers in industries such as medical device and aerospace manufacturing. We are a U.S.-based company located in Indiana.

Contact: Apollo MFG, 4012 Merchant Road, Fort Wayne, IN 46818 · Phone: (260) 497-9191 · Email: legal@apollomfg.com

2. Information we collect

Information you give us

Contact form. When you use the form on our Contact page, we collect your name, the subject of your inquiry, your email address, your phone number, and your message.

Quote request form. When you use our Get A Quote form, we collect information such as:

Your company name and company website
The Apollo salesperson you are working with, and how you heard about us
Your name, email address, and phone number
The services you need, your need-by date, order frequency, and quantity
Project details such as materials, dimensions, finishing, and special requirements
Artwork, drawings, or other files you choose to upload

Other communications. If you email or call us, we collect the information you provide, such as your contact details, the content of your message, and any files you attach.

Please do not submit personal health information, export-controlled technical data, or classified information through the Site. If your project involves controlled technical data (for example, data subject to ITAR or EAR), please contact us first so we can arrange an appropriate method of transfer.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, scripts, and similar technologies, including:

Device and browser information (such as browser type, operating system, screen size, and language)
IP address and approximate location derived from it
Pages viewed, referring website, time and date of visits, and links clicked
How you interact with pages, such as mouse movements, clicks, scrolling, and taps, which may be used to create session replays and heatmaps (see Microsoft Clarity below)

3. How we use information

To prepare and respond to quote requests, including reviewing your drawings, artwork, and specifications
To communicate with you about inquiries, quotes, orders, and our services
To produce and fulfill orders you place with us
To understand how visitors use the Site and to improve its content, design, and performance
To protect the Site and our business against spam, fraud, and security threats
To comply with legal obligations and enforce our terms

We may also use your business contact information to send occasional information about our services. You can opt out at any time by replying to the message or contacting us at legal@apollomfg.com.

4. Confidentiality of your drawings and files

We understand that the drawings, artwork, specifications, and other files you share with us may be confidential and proprietary. We use customer drawings and files only to prepare quotes and to produce your parts, and we do not use them for any other purpose.

Access to your files is limited to Apollo personnel and service providers who need it for quoting or production. We are happy to sign a non-disclosure agreement (NDA) before you share sensitive designs.

Files uploaded through our quote form are transmitted to and stored by our form provider, Jotform (see Section 5), on our behalf.

5. Third-party service providers

We use the following third-party services on the Site. These providers may collect information directly from your browser (for example, your IP address and device information) and process it under their own privacy policies:

Microsoft Clarity (Microsoft Corporation): Website analytics that records how visitors interact with the Site, including session replays, heatmaps, clicks, and scrolling. Clarity is designed to mask sensitive text typed into form fields. Privacy policy: https://privacy.microsoft.com/privacystatement
Google Analytics (Google LLC), installed through Google Site Kit: Website analytics that measures traffic, page views, and visitor behavior. Privacy policy: https://policies.google.com/privacy · How Google uses information from sites that use its services: https://policies.google.com/technologies/partner-sites
Google Maps (Google LLC): An embedded map on our Contact and Get A Quote pages showing our location. Loading the map sends information such as your IP address to Google. Privacy policy: https://policies.google.com/privacy
Google Fonts (Google LLC): Delivers the fonts used on the Site; your browser requests font files from Google's servers. Privacy policy: https://policies.google.com/privacy
Jotform Inc.: Hosts our Get A Quote form, including file uploads; your submissions and files are collected and stored by Jotform on our behalf. Privacy policy: https://www.jotform.com/privacy/
Pexels: Some images on the Site are loaded directly from Pexels' servers, which receive standard request information such as your IP address. Privacy policy: https://www.pexels.com/privacy-policy/
WordPress.org: Our site software may load emoji images from WordPress.org servers on some browsers. Privacy policy: https://wordpress.org/about/privacy/

We also use a website hosting provider and an email provider to operate the Site and to receive and respond to your messages.

Our Site links to our social media pages (Facebook, Instagram, LinkedIn, YouTube, and X). These are links only; if you follow them, the social media platform's own privacy policy applies.

6. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only:

With service providers that help us operate the Site and our business (such as those listed above), who are permitted to use it only to provide services to us or as described in their own policies
With shipping carriers, material suppliers, or subcontractors when needed to fulfill your order
When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Apollo, our customers, or others
In connection with a merger, acquisition, or sale of all or part of our business, subject to this Policy
With your direction or consent

7. Cookies and how to opt out

Cookies are small files stored on your device. The Site uses a cookie consent tool that lets you accept all, reject all non-essential, or customize which categories of cookies you allow (Necessary, Functional, Analytical, and Advertisement). You can change your choices at any time by clicking the cookie preferences icon displayed on the Site.

Analytics tools on the Site, including Microsoft Clarity and Google Analytics, use cookies and similar technologies.

Other ways to opt out:

Browser settings: most browsers let you block or delete cookies. Blocking some cookies may affect how the Site works.
Google Analytics: install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Microsoft Clarity: rejecting analytical cookies in our consent tool, or blocking cookies in your browser, limits Clarity. See https://privacy.microsoft.com/privacystatement for more information.
Global Privacy Control (GPC):

Do Not Track: There is no common industry standard for "Do Not Track" browser signals, and the Site does not currently respond to them.

8. How long we keep information

We keep information for as long as needed for the purposes described in this Policy, including to respond to inquiries, maintain business records, and meet legal, tax, accounting, and quality requirements. As a general guide:

Inquiry and quote records: 2 Years
Customer drawings and files for quotes that do not become orders:2 Years
Drawings, files, and records for production orders: 2 Years
Analytics data: kept according to the retention settings of Microsoft Clarity and Google Analytics

You may ask us to delete files you have submitted, subject to any legal or contractual obligations to keep them.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information, and the Site uses encrypted (HTTPS) connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you have highly sensitive files, contact us to discuss a more secure way to share them.

10. Your U.S. state privacy rights

Our Site is directed to businesses, and much of the information we collect is business contact information. Depending on where you live, including California and other states with consumer privacy laws (such as Colorado, Connecticut, Virginia, Texas, Oregon, and Indiana starting January 1, 2026), you may have some or all of the following rights, subject to legal exceptions:

To know or access the personal information we have collected about you
To correct inaccurate personal information
To delete personal information
To receive a copy of your personal information in a portable format
To opt out of the sale of personal information, sharing for cross-context behavioral advertising, or targeted advertising (we do not sell or share personal information for these purposes)
Not to be discriminated against for exercising these rights

California residents: In the past 12 months, we have collected the categories of personal information described in Section 2, including identifiers (such as name, email, phone, and IP address), commercial information (such as quote and order details), internet or other electronic network activity (such as browsing and interaction data), and professional information (such as company name). We collect this information from you, from your device, and from our service providers, for the business purposes described in Section 3, and we disclose it to the categories of recipients described in Sections 5 and 6. We do not sell or share personal information and do not knowingly sell or share the personal information of consumers under 16. We do not use sensitive personal information for purposes that would require offering a right to limit.

To exercise a right, email legal@apollomfg.com or call (260) 497-9191. We will need to verify your identity before responding, and you may use an authorized agent where permitted by law. If we deny your request, you may appeal by replying to our decision with the subject line "Privacy Appeal."

11. Children's privacy

The Site is intended for business use and is not directed to children under 13 (or under 16 where applicable law requires). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

12. Visitors outside the United States

The Site is operated in the United States and intended for U.S. businesses. If you visit from outside the U.S., your information will be processed in the United States, where privacy laws may differ from those in your country.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above. If we make material changes, we may provide additional notice, such as a notice on the Site.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Apollo MFG
4012 Merchant Road
Fort Wayne, IN 46818
Phone: (260) 497-9191
Email: legal@apollomfg.com